Delete your Orbi account
Last updated: September 6, 2026
Your data is yours. You can delete your Orbi account whenever you want, right from the app or by asking us by email. This page explains how to do it, what gets deleted and what stays. It applies to the Android app, the web version (app.orbi.care) and any other way you sign in to Orbi.
Option 1: from the app
- Open Orbi and tap My profile (bottom right).
- Scroll all the way down and tap Delete my account.
- Read the notice, tap Continue and type DELETE to confirm.
Your account is deleted right away and you’re signed out of the app. This can’t be undone.
Option 2: by email
Send an email to info@orbi.care from the address you use to sign in to Orbi, with the subject “Borrar mi cuenta” (Delete my account). You don’t need to tell us why.
We do it within 30 days and email you when it’s done. If your email doesn’t match the one on the account, we’ll ask you to confirm from that address: that way no one can delete someone else’s account.
What gets deleted
- Your account: email, password, name, photo and preferences.
- Circles where you’re the only member, with everything in them: medications, health readings, notes, voice notes, photos, chat, appointments, hours and payments.
- Your professional profile in the caregiver and nurse directory, if you had one.
- Your alerts, notification tokens and usage logs.
What stays, and why
- What you added to shared circles (for example, your mom’s circle that your siblings are also in) stays with that family, because it’s information about that person’s care, not about you. Your name is removed: it shows as added by “an account that no longer exists”.
- Payment receipts are kept for as long as Argentine tax law requires, with no card details (we never had them: payments are processed by Mercado Pago and Stripe).
Delete only some data, without closing your account
If you want to keep using Orbi but delete something specific (a medication, an appointment, a health reading, a note, a voice note, a document), write to info@orbi.care from your account’s email address, with the subject “Borrar datos de mi cuenta” (Delete data from my account), and tell us what you’d like deleted. We do it within 30 days and let you know. If it’s something you can already delete in the app, we’ll point that out in our reply so you can do it yourself right away.
Contact
Questions about this or about your data: info@orbi.care. More details in our Privacy Policy.